RECENT DEVELOPMENTS
2010-2011
ANNUAL REPORT
THE
PARKVIEW SOCIETY
(Cover pictures of Parkview
services/staff/clients/Committee Members/activities)
Contents
Page
Chairman’s
Review of 2010/2011
1
Mission
Statement
2
Background
2
Our
Services and their Underpinning Values
3
Funding
5
CHAIRMAN’S
REVIEW - 2010/2011
“Running
to stand still”, seems an appropriate way to sum up the last year. So many of
the changes we were anticipating to hit hard during 2010/11 seemed to stall
during the year. In the time and space that created, the Society managed to
exploit opportunities to expand and strengthen its existing services and
reputation. Inevitable across the board cuts to funding took place, however good
housekeeping and the commitment of staff saw the Society deliver a finer set of
financial results than first projected.
Last
year’s anticipated changes to Health Authority and Primary Care Trust
structures are only now making their way through parliament. We still await to
see how local commissioning bodies develop. In spite of the delays, both Devon
and Torbay have recently launched initiatives for the future block purchasing of
services by the very authorities subject to review under the new legislation. It
is sometimes very hard to see where the future lies when the whole system for
buying care and support is being turned on its head. In the midst of all this
change, service users and their families are meant to be given more control over
their services and funding.
The
Care Quality Commission (CQC) have faced their own challenges during a year
where serious concerns have been unearthed in other residential care facilities.
Happily I can report that where CQC have visited our services, our reputation
has been strengthened and service quality endorsed. While we have carried some
empty bed spaces during the year, one can’t help believe that some short-term
budget decisions to save on residential care costs, are building up more
significant costs and impact for the future.
Our
Community team continues to grow and reach out to more and more parts of south
Devon. They are now firmly part of the local community in their new office in
Livermead. Thanks to our own Adrian, they received the charitable donation of a
new people carrier which is serving them well.
Our
financial performance and development for the last year can be regarded as a
success against the all the factors we have faced. Our turnover has risen to
nearly £2m and a 3% surplus was delivered for the year.
In
the last year we have worked with well over 500 clients with many success
stories of people moving on to different stages of greater independence. We of
course try to get our services right for everyone, but where we identify we
could have performed better, we try to learn from the experience for the future.
Naturally
it is our frontline staff that face the main challenge in delivering services. I
would like to thank everyone working in our teams for their commitment and
contribution over the last year.
I
would also like to thank my fellow committee members for their time and
contribution during the past year. Their continued diligence in visiting our
services and assimilating the direct experiences of both staff and clients is
essential for the Society and very much appreciated.
Roy
Hancock - Chairman
MISSION
STATEMENT
The Parkview Society, a
voluntary organisation,
is a provider of high quality residential care and supported living in the
community.
The Parkview Society,
through a caring, motivated and appropriately trained staff team, tailors its
services to suit the needs of individuals with mental health issues, learning
difficulties, housing difficulties or other vulnerability issues.
The
Parkview Society respects individual rights to privacy, autonomy and
independence, seeking to develop and maximize potential in a safe, secure and
homely environment.
BACKGROUND
Since
the 1980’s there has been considerable growth in the services provided by the
Society. There are now schemes in South, Mid and East Devon comprising
residential care, group homes, individual flats, houses as well as a large
amount of ‘outreach’ work for people in their own homes.
We manage over 80 units of accommodation in registered homes and
supported housing. Our visiting
services in Torbay and Teignbridge support around 300 other clients. Some 75+
people are employed and the turnover is nearly £2 million per year.
At
present there are 9 members of the Management Committee headed by the Chairman,
Roy Hancock MBE. Our other members
are Dennis White (Vice Chair), Adrian Kendal (Chair of Finance & Operations
Sub-Committee), Cliff Jones, Jackie Lamont, Shelagh Bacchus, Diane Yates,
Richard Bennett and Lawrence Messenger.
Management
Structure
Committee
of Management
|
Chair
Roy Hancock MBE
|
Chief
Officer Graham Pollock
|
Wayne Osbond
Gary Wall
Sarah Carcillo
Beverley Robinson
Learning
Torbay
Exeter & East Devon
Community
Disabilities
Mental Health
Mental Health
Services
Sector Manager
Sector Manager
Sector Manager
Co-ordinator
Legal
Status
The
Parkview Society is a non-profit making Friendly Society registered under
the Industrial and Provident Societies Act 1965 with charitable rules. It is
legally responsible to the FSA to whom annual audited accounts are made and is
also accountable to Housing Associations as a managing agent.
The
role of our members
Membership
provides the opportunity to influence and steer the provision of housing,
support and care to vulnerable groups in the community. Members have the
opportunity to visit our schemes, meet our staff and residents, and guide the
development of the Society. Members are bound by principles of membership and
relevant rules. The Management Committee is made up of members of the Society
and its main responsibility is to maintain a long-term overview of the Society
and all its work.
Of
course the Society employs a team of managers and staff to whom the majority of
day-to-day responsibility for work is delegated. This is managed under the
direction of the Chief Officer and the Society’s policies and procedures.
OUR
SERVICES AND THEIR UNDERPINNING VALUES.
Our
aim is to provide a high quality service. All
staff strive to maintain the highest standards and are proud of the work they
carry out. This means attempting to aim for excellence in the service we provide
for residents and clients.
The
Parkview Society values its entire workforce and recognises that a high quality
service will only be achieved by a caring, supportive, motivated and
appropriately trained workforce who are given all the necessary support and
direction to achieve this aim.
We
aim to promote equality of opportunity for everyone by promoting practices and
policies, which are non-discriminatory. All staff have a role to play in
ensuring impartiality both towards their colleagues and the people for whom we
provide a service.
Residential
Homes and Supported Housing for People with Mental Health Problems
The
Society manages a total of 3 schemes for the above client group, in Torquay,
Honiton and Exeter. Each of these residential schemes supports a number of other
clients who live in flats, houses and shared housing in areas around the
residential homes.
Our
residential homes are staffed 24 hours a day by experienced staff who undergo
continuous training. Staff at each home practice a user and needs led
support role with emphasis on enabling and empowering service users.
We view our homes as a positive bridge from hospital or crisis into
independent living.
Service
users are supported in communicating and engaging with organisations and people
within the community to promote opportunities to function, participate and
develop in society. Promoting
opportunities for service users to use their own strengths and expertise to
enable them to meet responsibilities, secure rights and achieve change, is a
positive feature of life at all our homes. Service users work in partnership
with staff and other services to assess and review circumstances and plan
responses to need and risk. Choice,
at all our homes, is encouraged through user involvement and person centered
care within a safe environment.
Castle
Road - Torquay
Castle
Road is a 13 bed residential home managed by the Parkview Society, Devon &
Cornwall Housing Association own the building. The home is within 5 minutes walk
of Torquay town centre and has good access to local public transport, sports,
leisure and educational facilities. We
actively support and encourage individuals to access as many of these facilities
as they wish.
All
residents have a key to their own room and are encouraged to personalise their
rooms if they wish. Residents are free to come and go as they please, with
reassurance that appropriate support staff are on hand at all times. The
house has a games room and residents are also able to enjoy a large garden and
encouragement is given to those who wish to participate in its upkeep.
Castle Road gardens
New Mill House – Honiton
New Mill is managed by the Parkview Society, Signpost Care Partnerships own the building.
Pennhaven – Exeter
Pennhaven
is managed by the Parkview Society, Devon & Cornwall Housing Association own
the building. Pennhaven is an
eight-bedded residential home.
The home is a three storey building, situated in central Exeter, within easy walking distance of the city centre and local amenities. We actively support individuals to access as many of these facilities as they feel they want, as well as organising in-house activities.
A
supported housing scheme at Culverland Road, Exeter, is also managed by the
Pennhaven team. Devon &
Cornwall Housing Association owns the building.
Residential
Services for Adults with a Learning Disability
College
House – Newton Abbot
The
purpose of College House is to provide 24-hour housing care and support for
residents with learning disabilities. The College House management team also
oversee the management of Empire
Road, our one-bedded residential home in Torquay.
We plan outings and activities with the residents as often as possible as part of the development of a homely environment.
College House residents and staff
|
|
Community
Support Services
Recognizing
the need in the community, we have been developing the support we provide to
enable more people with mental health problems, housing problems, learning
disabilities or other vulnerable clients to live independently in the community.
Services are provided across South Devon.
Our
Community Support Service is individually tailored to assist those requiring
additional help in living in their own homes.
Based on our experience we offer a range of support to individuals
including assistance with accessing services, personal and financial
organisation, socialization, travel and recreational activities.
During
2010/11, this service has continued to dramatically expand in line with
government strategy that more support should be offered to people in their own
home environment. The team is well placed to provide services to those
individuals who continue to take the option of having a personal budget, with
which to purchase their own services. The team work in partnership with local
councils, mental health services and adult social services.
FUNDING
The
financial base of the organisation remains strong with increasing reserves and
an asset base including property (College House, Walnut Road, Empire Road),
vehicles (16 in total), furniture and equipment (at all schemes and office
facilities).
The
Society’s services are funded in a variety of ways including Social Services
Contracts, Supporting People Contracts, Rents/Fees and Health Authority Grants
etc.
During
2010/11 the Society made a surplus of just over £58K.
The Society worked hard to address issues which led to unfilled bed
spaces in residential care, along with high levels of turnover of some housing
spaces. The management team worked hard to drive down costs where possible and
encourage more effective budget management across the organization.
Key
financial indicators from 2010/11 accounts.
|
Summary
Balance
Sheet |
|
2011 |
2010 |
|
|
Income
& Expenditure |
2011 |
2010 |
|
|
|
£ |
£ |
|
|
|
£ |
£ |
|
Fixed
Assets |
332,652 |
330,430 |
|
|
|
|
|
|
|
(net
of grants) |
|
|
|
|
|
|
|
|
|
Debtors |
|
97,865 |
97,365 |
|
|
Total
Income |
1,955,737 |
1,901,372 |
|
Creditors (<
1year) |
87,475 |
91,522 |
|
|
|
|
|
|
|
Creditors
(>
1year) |
|
16,086 |
24,740 |
|
|
Total
Expenses |
1,904,470 |
1,919,614 |
|
Net
Current Assets |
463,099 |
415,618 |
|
|
Interest
& Sundry Income |
7,089 |
868 |
|
|
|
|
|
|
|
|
Net
surplus/(deficit) |
58,356 |
(17,374) |
|
Net
Assets |
|
779,665 |
721,308 |
|
|
|
|
|
|
Designated Reserves |
|
476,168 |
473,906 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Society’s
Funds |
779,665 |
721,308 |
|
|
|
|
|
|
The Society strives
towards setting aside a reasonable free reserve in order to be able to ensure
there are sufficient funds available to sustain overall service delivery, in
circumstances where an individual service may be subject to change.
The year ahead again represents a significant challenge for the Society. Most income streams remain frozen or in some cases reduced.
Judgments will need to be made about how specified service requirements
and quality standards can be maintained with reduced income.
The Society’s philosophy and practice on enabling and moving clients on
from residential care is in line with commissioners targets, but now leaves us
exposed to greater financial risks.
As would be expected in such a labour
intensive organization, 71% of the Society’s operating expenditure is staffing
costs, leaving limited scope for cost savings in other areas.
The way future services are to be commissioned is changing radically
with increased use of e-brokerage, competitive tendering, short-term contracts
and detailed performance outcome targets. The Society will have to work
extremely hard to retain its existing contracts let alone be in a position to
obtain new contracts.
The
Parkview Society
35A
Highweek Village
Highweek
Newton
Abbot
TQ12
1QG
Tel/Fax
01626 332630